Handle customer inquiries and provide guidance on transportation and customs clearance

Track shipment progress and proactively update customers on status

Coordinate customer requests and manage exceptions or urgent issues

Manage practical operations including booking, container loading, cargo pickup, and final delivery;

Track shipment status in transit and handle exceptions promptly;

Oversee customs compliance and review customer declaration documents for accuracy and completeness

Classify products under the appropriate HS codes and verify duties, values, and declaration elements

Monitor regulatory and policy updates and provide customers with compliance guidance

Implement risk control measures to reduce declaration errors and inspection rates

Act as the importer’s customs broker, providing nationwide customs clearance across the United States

Handle declarations and compliance for general cargo, sensitive goods, and high-value shipments

Manage customs inspections, returns, and clearance-related dispute resolution

Leverage former U.S. Customs officials as advisors to enhance clearance efficiency and compliance

Operate an extensive trucking and delivery network covering the U.S. and Canada, providing door-to-door services;

Handle final-mile delivery for FBA inbound shipments, bonded warehouse transfers, and regional distribution;

Manage bonded trucking routes and bonded warehouses to ensure transportation compliance and timeliness;

Coordinate seamlessly with the customs brokerage team to handle inspections, returns, and related procedures, reducing port detention and return costs.